Garden Centres

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What has happened to my local Wyevale Garden Centre?

Please see the table below for details of the new operator of your local Wyevale Garden Centre. 

What has happened to the Garden Club?

On 17 April 2019, the Garden Club changed from a points based scheme to a discount based scheme. From this date, Garden Club members were entitled to an automatic 5% discount, rather than accumulating points in respect of any purchases made.

Final Garden Club reward vouchers relating to points accrued prior to 17 April 2019 were issued in May 2019 and all reward vouchers have now expired. We made a number of attempts to contact customers (through various newspaper advertisements and notices in all of our garden centres) who for any reason did not receive reward vouchers, for example if they changed address and did not notify us. Customers were invited to make a claim for these reward vouchers by 16 August 2019.

What will happen to the data you hold about me?

As set out in our Privacy & Cookie Policy, personal information in relation to the Garden Club was shared with certain third parties to help us organise and administer applications and accounts. We are working with these third parties to ensure that all personal data they are holding is permanently erased in accordance with the General Data Protection Regulation (GDPR) and we will also permanently erase any personal information we hold about you.

None of your personal data has been sold or transferred to any new operator following the sale of your local centre.

Please contact us for more information.

 

Can I still redeem my Wyevale Garden Centres gift card?

Your Wyevale Garden Centres gift card is now redeemable at all Dobbies Garden Centres, the UK’s largest garden centre retailer with 69 garden centres nationwide. Please take your gift card to any Dobbies Garden Centre and present it at the till when making your purchase.

To find your nearest Dobbies Garden Centre, please visit dobbies.com.

 

Can I return faulty items?

If you purchased garden furniture with a manufacturer’s warranty, you can contact the manufacturer* directly using the following details:

Hartman

Tel: 01952 231 231 

Email: info@hartmanuk.com or https://www.hartmanuk.com/contact_us.html

Kettler

Tel: 01527 591 901 

Email: sales@kettler.co.uk 

LeisureGrow

Tel: 01462 744 648 

Email: consumerservice@leisuregrow.com

*Please refer to your warranty documentation or the furniture name plate for the name of the manufacturer of your garden furniture.

If you have a faulty item of garden furniture, you will need to provide the following information to the manufacturer:

1. Confirmation of which furniture item(s) are affected
2. Close up images of the faults on each affected item
3. An image of the complete furniture set
4. How the furniture has been stored when not in use and what it has been cleaned with.
5. Proof of purchase.

If you have purchased any other product with a manufacturer’s warranty, you can also contact the manufacturer directly. Details will be found on the manufacturer’s website.

Alternatively, if you would prefer to speak to us directly, or you have a faulty item that is not covered under warranty, please contact us with details of the item and the fault, and proof of purchase.

 

I am a recruiter/new employer seeking an employment reference for a previous employee?

Wyevale Garden Centres has ceased trading and a liquidator (Teneo) has been appointed to wind up the company and group companies. Accordingly, data not required for the purposes of a member voluntary liquidation has been destroyed, which includes information in relation to former colleagues, and therefore, employment references cannot be provided.

I am a previous Wyevale Garden Centres employee. Who can I speak to about my question?

Wyevale Garden Centres has ceased trading and a liquidator (Teneo) has been appointed to wind up the company and group companies. Accordingly, data not required for the purposes of a member voluntary liquidation has been destroyed, which includes information in relation former colleagues and employees.

Employment reference:

Employment reference cannot be provided. Please contact HRMC for a proof of employment history. Refer to https://www.gov.uk/get-proof-employment-history for further information.

Pension:

If you paid into the auto-enrolment pension provided by The People’s Pension (TPP), please contact the provider directly on 01293 586593.

If you paid into the stakeholder pension provided by Scottish Widows, please contact the provider directly on 0345 716 6777.

I am a stock supplier. Who can I speak to about my question?

We are continuing to settle all valid outstanding supplier invoices.

I am a trade account holder. Who can I speak to about my question?

If you are a trade account holder your Wyevale Garden Centres Trade Account will no longer be valid in garden centres previously operated by us.

Please contact us if you have any questions.